Last Updated: 1 January 2025
1. Introduction
Saha Event and Caters ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.sahaevents.com or engage our event planning and catering services. By using our website or providing your personal information to us, you consent to the practices described in this policy.
2. Information We Collect
Personal Information You Provide: When you submit a contact form, make a booking enquiry, or communicate with us via phone, email, or WhatsApp, we may collect your full name, phone number, email address, event date and type, venue details, guest count, budget range, dietary preferences, and any other information you voluntarily share with us.
Automatically Collected Information: When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and general geographic location. This information is collected through standard web server logs and analytics tools.
Cookies and Tracking Technologies: Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and improve our services. You may control cookie settings through your browser preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To respond to your enquiries, prepare proposals, plan and execute your events, coordinate with vendors, and provide catering services as agreed.
Communication: To contact you regarding your booking, send event updates, share relevant service information, and respond to your questions or feedback.
Website Improvement: To analyse usage patterns, optimise our website performance, enhance user experience, and develop new features and services.
Marketing: With your consent, we may send you promotional communications about our services, special offers, and upcoming events. You may opt out of marketing communications at any time.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Information Sharing & Disclosure
We value your trust and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Trusted Vendors & Partners: We may share relevant event details with our trusted vendor partners (caterers, decorators, photographers, venues, etc.) solely for the purpose of delivering the services you have requested. All vendor partners are bound by confidentiality obligations.
Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, restricted access controls, regular security assessments, and staff training on data protection best practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and enquiry data are typically retained for a period of 3 years. Event-related records, including contracts and invoices, are retained for 7 years as required by Indian tax and accounting regulations. You may request deletion of your personal data at any time, subject to our legal retention obligations.
7. Your Rights
You have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of any inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
Objection: You may object to the processing of your personal information for marketing purposes at any time.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, map services, and vendor websites. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.
10. International Users
Our website is operated from India. If you access our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to India.
11. Compliance with Indian Law
This Privacy Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable. We are committed to updating our practices in accordance with the Digital Personal Data Protection Act, 2023, as and when its provisions come into effect.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Saha Event and Caters
Anand Banjara Colony, Banjara Hills, Hyderabad, Telangana 500034
Phone: +91 93980 19123
Email: [email protected]
WhatsApp: Chat with us