Last Updated: 1 January 2025
1. Introduction
Welcome to Saha Event and Caters ("we", "our", or "us"). These Terms and Conditions govern your use of our website located at www.sahaevents.com and all event planning, management, and catering services provided by Saha Event and Caters, operating from Hyderabad, Telangana, India. By accessing our website or engaging our services, you agree to be bound by these terms in their entirety.
2. Services Offered
Saha Event and Caters provides a comprehensive range of event planning and catering services, including but not limited to wedding planning and coordination, corporate event management, private celebrations, venue selection and management, décor and theme design, catering and hospitality, photography and videography coordination, and entertainment and artist management. The specific scope of services for each engagement shall be outlined in a separate service agreement or proposal provided to the client.
3. Booking & Confirmation
All event bookings are confirmed only upon receipt of a signed service agreement and the agreed advance payment. A minimum advance of 40% of the total estimated cost is required to secure your booking. The remaining balance must be settled as per the payment schedule outlined in your service agreement. Verbal commitments or informal communications do not constitute a confirmed booking.
4. Payments
All payments shall be made in Indian Rupees (₹) via bank transfer, UPI, cheque, or any other mutually agreed payment method. Final invoices must be settled no later than 48 hours prior to the event date unless otherwise agreed in writing. Any additional services, changes, or enhancements requested after the initial agreement may incur supplementary charges, which will be communicated and approved before execution. Taxes, including GST, will be applied as per prevailing government regulations and will be itemised separately on all invoices.
5. Cancellation & Refund Policy
We understand that circumstances may change. Our cancellation policy is as follows:
More than 60 days before the event: 70% of the advance payment will be refunded after deducting administrative and planning costs already incurred.
30 to 60 days before the event: 40% of the advance payment will be refunded.
Less than 30 days before the event: No refund will be applicable, as vendor commitments, procurement, and logistical arrangements will have been finalised.
All cancellation requests must be submitted in writing via email to [email protected]. Refunds, where applicable, will be processed within 15 business days of receiving the written cancellation request.
6. Event Changes & Modifications
Minor adjustments to event details such as guest count (within 10%), menu items, or décor elements may be accommodated subject to availability and feasibility. Any significant modifications requested within 14 days of the event date may attract additional charges. We reserve the right to suggest alternatives if specific requests cannot be fulfilled due to vendor or logistical constraints.
7. Client Responsibilities
The client agrees to provide accurate and complete information regarding the event, including guest count, venue access details, dietary requirements, and any special requests, in a timely manner. The client is responsible for securing necessary permits and licences for the event venue, unless explicitly included in the scope of our services. The client agrees to treat our staff, vendors, and partners with respect and courtesy at all times.
8. Force Majeure
Saha Event and Caters shall not be held liable for any delay, failure, or disruption in the performance of our obligations arising from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, civil unrest, extreme weather conditions, venue closures, or vendor defaults. In such events, we will make every reasonable effort to provide alternative arrangements or reschedule the event at a mutually convenient date.
9. Liability & Indemnification
While we take every precaution to ensure the smooth execution of your event, Saha Event and Caters shall not be liable for any indirect, incidental, or consequential damages arising from our services. Our total liability for any claim shall not exceed the total amount paid by the client for the specific event in question. The client agrees to indemnify and hold harmless Saha Event and Caters, its employees, agents, and partners from any claims, losses, or damages arising from the client's actions, negligence, or breach of these terms.
10. Intellectual Property
All creative concepts, designs, proposals, mood boards, and planning documents created by Saha Event and Caters remain our intellectual property unless otherwise agreed in writing. Photographs and videos captured during events we manage may be used in our portfolio, marketing materials, website, and social media channels unless the client provides a written objection prior to the event.
11. Third-Party Vendors
Saha Event and Caters engages trusted third-party vendors for various services including catering supplies, floristry, sound and lighting, entertainment, and transportation. While we carefully vet and manage all vendor partnerships, Saha Event and Caters assumes no direct liability for the performance, quality, or conduct of independent third-party vendors beyond our reasonable supervisory capacity.
12. Venue-Related Terms
Any damages caused to the event venue by the client or their guests shall be the sole responsibility of the client. Saha Event and Caters shall not be liable for pre-existing venue conditions, structural deficiencies, or issues arising from the venue's own operations and infrastructure.
13. Health & Safety
We are committed to maintaining the highest standards of food safety and hygiene in our catering operations. However, it is the client's responsibility to inform us of any known allergies, dietary restrictions, or specific health requirements of their guests. Saha Event and Caters shall not be held responsible for allergic reactions or health conditions that were not communicated to us in advance.
14. Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these terms or our services shall first be attempted to be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
15. Amendments
Saha Event and Caters reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the revised terms.
16. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to reach out to us:
Saha Event and Caters
Anand Banjara Colony, Banjara Hills, Hyderabad, Telangana 500034
Phone: +91 93980 19123
Email: [email protected]
WhatsApp: Chat with us